Support

If you are an existing customer in need of support then please phone or email us using the details below, quoting your system's serial number*.

Tel: +44 (0)1454 417 412

Email: support@in-carpc.co.uk

*Your serial number can be found on a label attached to the rear of your computer, or on Page 5 of your User Manual if you have a fully installed system.


Warranty

All our computers** include a 2-year warranty as standard, extendable to 3 years if required.  In the unlikely event that a PC develops a hardware fault, we are usually able to repair faulty units within 1-2 working days.

In addition to the exclusions detailed in our Terms & Conditions, the following conditions apply:

For all systems:

  • All faulty parts must be returned to In-CarPC at the customer's expense.
  • The second year of the warranty does not cover any external accessories supplied with the computer (including displays). All accessories are covered by a 1-year warranty, which can be extended to 2 or 3 years if required.
  • In-CarPC reserves the right to charge for postage & packaging after the first year for the return of repaired goods.


For fully installed systems (UK customers only):

  • Unless on-site support was included in the order, the vehicle must be returned to In-CarPC at the customer's expense for repairs to be carried out. Alternatively a chargeable on-site visit can be arranged.
  • The second year of the warranty does not cover any labour that might be required to uninstall the computer from the vehicle, and subsequently reinstall it.

 

**Excluding T12-160 Tablet PC