Provision of free or paid-for Wi-Fi access across your public service vehicle fleet involves more than simply installing a router. We offer the following services for bus & coach operators, ranging from simply facilitating your own remote management of your router estate through to a complete hotspot management service including daily proactive monitoring of hotspot health.
The services on this page all relate to - and require - the IBR1100 router. Sections on this page:
ECM allows remote configuration and troubleshooting of your router estate.
ECM is a cloud management service for the IBR1100 router. It enables you - or us if you choose our Monitoring & Remote Maintenance Service as detailed below - to remotely monitor, configure and troubleshoot your routers "over the air". ECM is an invaluable tool for ongoing management of your router estate, and drastically reduces the frequency of on-site visits required in the event of problems or configuration changes needing to be made. A range of alerts can be configured, notifying you of situations including connectivity issues and excessive data usage.
ECM is a paid-for service requiring a small annual subscription charge per router. An enhanced version of ECM - ECM Prime - is also available, which adds location reporting and enterprise-grade routing features. Please contact us for details.
EHS provides a range of advanced hotspot features.
The IBR1100 router supports a range of "basic" hotspot / captive portal features as standard, as detailed on its product page.
Our Enhanced Hotspot Service (EHS) provides the following additional benefits:
EHS is a paid-for service requiring a small monthly subscription charge per router. Pricing is subject to a fair usage policy whereby the number of individual user logins per month remains within an agreed limit.
Although ECM is not technically required for EHS to operate, we strongly recommend that you also have an ECM subscription for each router.
Each router needs to be configured to work with EHS, which is a non-trivial process. For this reason there is an initial one-off charge per router for setting up EHS.
Please contact us for details.
Block access to malicious, inappropriate or copyright-infringing websites
The IBR1100 supports an advanced, cloud-based web content filtering and security solution which enforces policies at the DNS layer to prevent your Wi-Fi hotspot users from accessing malicious websites, downloading copyrighted material or viewing inappropriate content from your network.
Filtering is administered from a cloud-managed dashboard which makes it easy to apply policy settings to specific routers, or your entire fleet, with just a few clicks. Over 60 filtering categories are available, as well as custom allow or block lists, to ensure that your hotspot users only view appropriate content that is consistent with your brand.
Web Content Filtering is a paid-for service requiring an annual subscription charge per router. Please contact us for details.
Let us take care of the day-to-day management of your hotspots.
Our MRMS service is designed for bus & coach operators who do not wish to get involved in the day-to-day management of their router estate, and simply want a hands-off hotspot solution which is closely monitored to ensure proper functionality.
MRMS is a manual and non-automated service which we carry out at a frequency agreed with you (normally daily). The main component of MRMS involves an In-CarPC technician remotely logging into your ECM (and EHS, if applicable) accounts and verifying that each router is performing correctly, by examining several unique parameters.
In the event of any router being identified as potentially non-functioning the issue is initially remotely diagnosed by us, with no involvement required by you at this stage.
If remote diagnosis and troubleshooting fails to resolve the problem then we talk to you. Often the problem will be due to an external event (e.g. the vehicle in question being out of service), in which case no further action needs to be taken.
In the unlikely event of a hardware problem we liaise with you to resolve the problem. If basic checks don't work, the router in question can be hot-swapped with a spare device that you already have (which we remotely configure to match the previously installed router).
Regular status reports are provided to you - including when all routers are working correctly. From the point of view of you - the bus or coach operator - MRMS gives you complete peace of mind that your hotspots are all working correctly, and the technical resources to resolve any issues that occur.
Pricing for MRMS is based on several factors, including the size of your fleet and the frequency of our checks. MRMS requires you to have an ECM subscription to allow us to access the routers remotely. Please contact us to discuss your requirements.
Specialist M2M data packages with an aggregated data allowance.
We offer a range of aggregated data packages from 1 GB up to 100's of GB per SIM card. Data aggregation means that all of your SIM cards share a common pool of data, so there is no penalty if some SIMs exceed their monthly allowance - as long as the total data usage across all your SIM cards is within the agreed limit.
Click here for more information about our mobile data packages, or just contact us.